Terms & Conditions

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Introduction

Welcome to MOONA. By accessing or purchasing from our website, you agree to the following Terms & Conditions. These terms are designed to ensure a safe, transparent, and pleasant experience for every customer.

Products

We take great care to present our products as accurately as possible. However, colours and finishes may appear slightly different depending on your screen or device. All product descriptions, prices, and availability may be updated at any time without prior notice.

Orders

Once an order is placed, you will receive an order confirmation via email. MOONA reserves the right to review or cancel any order if necessary, including cases of incorrect pricing, suspected fraud, or product availability issues.

Pricing & Payments

All prices displayed on our website are listed in the relevant currency at checkout. Payments must be completed at the time of purchase using the payment methods available on our website.

Shipping

Orders are processed within our standard processing timeframe. Delivery times may vary depending on location and shipping provider. While we aim to ensure timely delivery, MOONA is not responsible for delays caused by shipping carriers or external circumstances.

Returns & Refunds

For health and hygiene reasons, cosmetic products cannot be returned or refunded once purchased. This ensures every product received by our customers remains safe, untouched, and of the highest quality.

If an item arrives damaged or incorrect, please contact our support team within 48 hours of delivery, and we will be happy to assist you

For further details on our returns and refunds policy, please select the button below.

Intellectual Property

All content on this website, including text, images, branding, and design elements, belongs to MOONA and may not be copied, reproduced, or used without permission.

Liability

MOONA is not responsible for any indirect or consequential damages resulting from the use of our website or products. Customers are encouraged to review product ingredients before use.

Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be reflected on this page.

Contact Us

If you have any questions regarding these Terms & Conditions, please feel free to contact our team through the Contact Us page.