Our returns policy
For health, hygiene, and safety reasons, we are unable to accept returns or offer refunds on makeup products once they have been purchased. This policy ensures that every product received by our customers remains completely safe, untouched, and of the highest quality.
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery, and we will be happy to assist you.
We appreciate your understanding and thank you for choosing MOONA.
Frequently asked questions
We understand you might have questions about returning products. Below you'll find answers to the most common queries regarding MOONA's return policy, designed to provide clarity and ensure a smooth experience in exceptional circumstances.
What's most important for our customers to know if they need to return a MOONA product?
For health and hygiene reasons, MOONA makeup products cannot be returned or refunded. This ensures every product is safe, untouched, and of the highest quality. If your order arrives damaged or incorrect, please contact our support team promptly for assistance.
How long do customers have to return an item after they've bought it?
Due to health and hygiene regulations, makeup products cannot be returned once they have been purchased. However, if an item arrives damaged or incorrect, customers should contact our support team within 48 hours of delivery so we can review the issue and assist accordingly.
In what condition do products need to be for a customer to return them?
Makeup must be unused, unopened, and in its original packaging for review. Returns are only considered if an item arrives damaged or incorrect, and our team will assist.
Will customers get a refund or an exchange if they return something, and how will it work?
Makeup cannot be returned for health and hygiene reasons, so standard refunds or exchanges aren’t available. If an item arrives damaged or incorrect, our support team will review the issue, arrange a replacement (or refund if necessary), and handle everything promptly with care to ensure a seamless, high-quality experience.
Our commitment to your satisfaction
At MOONA, we are dedicated to providing you with exquisite products and exceptional service. While our policy is designed to uphold the highest standards of hygiene and quality, your satisfaction remains our priority. Should you have any concerns about your order, please do not hesitate to reach out to our dedicated support team.